This Privacy Policy explains how Tennis Club Austin ("Tennis Club Austin," "we," "us," or "our") collects, uses, stores, and shares personal information when you use our website, player platform, ladders, match chat, billing tools, and related services (collectively, the "Platform").
By creating an account or using the Platform, you consent to the practices described in this Policy.
In plain terms: this Platform uses account data, match activity, chat content, notification preferences, and subscription information to run an organized tennis ladder service. We do not sell your personal information.
Tennis Club Austin organizes tennis ladder participation, seasonal enrollment, match scheduling, rankings, player communication, and subscription management. To provide those services, we need to process account, match, communication, and billing-related information.
This Policy applies to information collected through the Platform and related services we make available to players, subscribers, and administrators.
We collect information directly from you, automatically through your use of the Platform, and from service providers that support Platform operations.
A. Account and Authentication Information
B. Player, Ladder, and Match Information
C. Communication and Messaging Information
D. Payment and Subscription Information
We do not store full payment card numbers on our servers. Payment-card handling is performed by Stripe.
E. Technical and Platform Information
We use the information we collect to operate, maintain, secure, and improve the Platform. This includes using information to:
Because the Platform is designed to coordinate competitive ladder play, some information is visible to other participants.
The Platform's chat and match-related email tools are intended for tennis logistics, scheduling, score confirmation, and other limited match-coordination purposes. Do not share payment-card data, government-issued identification numbers, passwords, medical records, detailed health information, or other highly sensitive or confidential information through chat or match-related email threads.
If you choose to share information through chat or match-related email, you do so at your own risk. We cannot guarantee that chat content will remain private from authorized participants, administrators, or service providers involved in delivering the feature.
We do not sell personal information. We share information only as necessary to operate the Platform, fulfill your requests, process payments, deliver communications, or comply with law.
A. Service Providers
B. Legal and Safety Disclosures
We may disclose information if required by law, court order, legal process, or government request, or if we reasonably believe disclosure is necessary to protect our rights, users, property, or the Platform.
C. Business Transfers
If Tennis Club Austin is involved in a merger, acquisition, financing, reorganization, or asset sale, information may be transferred as part of that transaction, subject to applicable law.
We use essential cookies to operate the Platform. These include temporary OAuth cookies used during sign-in and a session cookie used to keep you logged in. The current session cookie is intended to last up to seven days unless you log out sooner or the session expires.
These cookies support authentication, session continuity, and security. Logged-in platform features may not function properly without them.
We retain information for as long as reasonably necessary to operate the Platform, maintain ladder history, support billing and account administration, investigate abuse, resolve disputes, meet legal obligations, and enforce our agreements.
Different types of information may be retained for different periods depending on operational, legal, and business needs. For example, ladder records and match histories may be retained longer than an active session cookie because they form part of ongoing competition history and user records.
We use measures intended to protect personal information, including controlled administrative access, secure session handling, and third-party infrastructure designed for secure hosting and payment processing. No internet-based service can guarantee absolute security, and you use the Platform with that understanding.
In particular, while production traffic may be transmitted using standard web security measures provided by our hosting infrastructure, chat is not designed as an end-to-end encrypted messaging system and should not be used for sensitive or secret communications.
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restrictions on the use of certain personal information.
You may also:
We may need to verify your identity before completing privacy-related requests.
The Platform depends on third-party providers that have their own privacy practices. Your use of Google sign-in, Stripe billing, or other integrated services may also be subject to those providers' terms and policies. We encourage you to review them directly.
The Platform is intended for adults and is not directed to anyone under 18 years of age. We do not knowingly allow minors to create accounts or participate through the Platform. If you believe a minor has provided personal information through the Platform, contact us and we will review and address the request.
The Platform is operated from the United States and may use service providers that process information in the United States or other jurisdictions. By using the Platform, you understand that your information may be transferred to and processed in locations outside your home jurisdiction.
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last Updated" date above. Continued use of the Platform after an update becomes effective means you accept the revised Policy.
If you have questions, privacy requests, or concerns about this Privacy Policy, contact us at support@tennisclubaustin.com.